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NSW Police will not attend Hold Up or panic Alarm activations unless the premise has a hold up button that complies with their guidelines. When dispatching police to an alarm ACI Security Solutions will confirm that the hold up button installed at your premises complies as stated below.

"A reported 'hold up' alarm must (A) relate to a Schedule 1.1 customer and (B) must have installed a purpose manufactured security activation device that can only be triggered by two (2) deliberate, independent actions in order to avoid accidental activations."
It is recommended that you have your hold up button replaced to meet the above compliance Schedule. ACI Security Solutions can replace your existing hold up button for $55 inc GST or install a new one to comply with the Schedule for $165 inc GST.
 

Schedule One (1)
(Provided that the Central Monitoring Station have no reason to believe that the following alarms may have been triggered by accident or by malfunction)

1. Hold up alarm (Commercial Premises)
Defined as alarms installed in commercial premises, designed to be activated by a deliberate dual button/switch operation by a person who is being confronted with a weapon or threat of violence with a weapon for the purpose of robbery.

2. Duress Alarm High Risk Premises (Commercial)
Examples of high risk commercial premises include, but are not limited to:

Police Stations
Centrelink Offices
Armoured Vehicles
Firearms Dealer
Premises where goods are stored that constitute a risk to the public (as endorsed)
3. Duress Alarm High Risk Premises (Residence)
Examples of high risk private premises include, but are not limited to:

Politician, Judge or Magistrate's residences
Bookmakers
Jewellers
Firearms Dealers/Gun Collectors